FREQUENTLY ASKED QUESTIONS
Goods sold will be shipped within 3 days (excluding holidays) under normal circumstances. On will select qualified logistics providers as delivery carriers. Currently, the delivery range is limited to mainland China.
The online store offers a 7-day no-reason return policy. Within 7 days of receiving the goods (based on the date of receipt), if the goods and packaging remain in their original condition as sold by the OnAngpao official online store, we will provide a full refund after receiving the returned goods and verifying that they meet the return conditions. However, if the returned product is inconsistent with the purchased product, the packaging is damaged, the goods are dirty, or accessories are missing, we will not be able to provide a return or exchange service, and you will need to bear the relevant shipping costs.
*Cyclon subscriptions are not considered online purchases or sales and are not eligible for the 7-day no-reason return policy. If you have any questions or objections, please consult our online customer service.
Basic Return Requirements:
1. Please seal the goods in their original packaging box and ensure that the goods, original packaging, accessories (including but not limited to tags, certificates of conformity), and invoice (if any) are complete;
2. The goods should not have obvious signs of wear (including creases, abrasions, dirt, etc.) and should not affect resale.
The official online store offers a 7-day no-reason return policy. Within 7 days of receiving the goods (based on the date of receipt), if the product and packaging remain in their original condition as sold by the OnAngpao official online store, we will provide a full refund after receiving the returned goods and verifying that they meet the return conditions. However, if the returned product is inconsistent with the purchased product, the packaging is damaged, the product is dirty, or accessories are missing, we will not be able to provide a return or exchange service, and you will be responsible for the relevant shipping costs.
*Cyclon subscriptions are not considered online purchases or sales and are not eligible for the 7-day no-reason return policy. If you have any questions or objections, please contact our online customer service.
1. Please place the product back in its original packaging box and seal it securely, ensuring that the product, original packaging, accessories (including but not limited to tags and certificates of conformity), and invoice (if any) are complete;
2. The product should have no obvious signs of wear (including creases, abrasions, dirt, etc.) and should not affect resale.
